Frequently Asked Questions
Questions about delivery
We do our utmost to deliver the order to you as soon as possible. The delivery time is 2-5 working days. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible.
The prices listed are exclusive of shipping costs. The shipping costs are:
Netherlands: €4.49 for a letterbox package and €6.95 (PostNL or DHL) for regular packages under the €50,-
Free for orders over €50,-
Belgium and Germany: €11.00 for orders under €70,-
Free for orders over €70,-
Delivery is via the letterbox or parcel delivery from PostNL or DHL . In general, delivery will take place the next business day. Unfortunately, we cannot guarantee the moment of delivery.
Can I also pick up my order?
No, it is currently not possible to collect your order.
Questions about payment
How can I pay?
Payments can be made via:
- Ideal
- Klarna - Pay later
- Bancontact
- Immediately
- Credit card
- KBC/CBC
- Belfius Direct Net
I want to cancel my order, is that possible?
Yes, it is possible to cancel your order.
As stated in the general terms and conditions, we charge 10% of the total amount in case you wish to cancel.